Privacy Policy for Newcastle Pharmacy Mobile App

Effective Date: December 18, 2024
Last Updated: December 18, 2024

Introduction

Newcastle Pharmacy ("we," "our," or "us") is committed to protecting your privacy and the security of your personal and personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").

By using the Newcastle Pharmacy App, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

• Full name
• Date of birth
• Contact information (phone number and email address)
• Mailing address
• Provincial health card number

Health Information

• Prescription medication history
• Medication refill requests
• Allergies and medical conditions
• Pharmacy service records
• Healthcare provider information

Device Information

• Device type and operating system
• Unique device identifiers
• IP address
• App usage data

How We Use Your Information

We use the information we collect to:

• Process prescription refill requests
• Provide pharmacy services, including minor ailment assessments
• Send medication reminders and notifications
• Communicate with you regarding prescriptions and health services
• Verify your identity for secure access to health records
• Comply with legal and regulatory requirements
• Improve the App and pharmacy services

How We Protect Your Information

We implement industry-standard safeguards to protect your personal and health information, including:

• Encryption: Data transmitted between your device and our servers is encrypted using TLS/SSL
• Secure Authentication: Multi-factor authentication including SMS verification and biometric login
• Access Controls: Role-based access for authorized pharmacy staff only
• No Local Storage: Health information is not stored locally on your device
• Session Security: Automatic session timeouts for user protection

Information Sharing

We may share your information with:

• Healthcare providers involved in your care
• Insurance providers for coverage verification
• Licensed pharmacists and pharmacy technicians at Newcastle Pharmacy
• Third-party service providers operating under confidentiality agreements
• Government or regulatory authorities when required by law

We do not sell your personal information to third parties.

Your Rights

You have the right to:

• Request access to your personal health information
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Restrict or object to certain data processing activities
• Withdraw consent at any time
• Receive notification in the event of a data breach

To exercise these rights, please contact us using the information below.

Data Retention

We retain personal and health information only as long as necessary to provide pharmacy services and comply with legal requirements. Prescription records are retained in accordance with Ontario pharmacy regulations (minimum of 10 years).

Children’s Privacy

This App is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us immediately.

Third-Party Services

The App may integrate with third-party services including:

• PharmAssess for pharmacy management system integration
• SMS services for authentication and notifications
• Email services for prescription-related communications

These services are governed by their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted within the App and reflected by an updated "Last Updated" date. Continued use of the App constitutes acceptance of the updated policy.

Compliance

This Privacy Policy complies with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Ontario Personal Health Information Protection Act (PHIPA)
• Health Insurance Portability and Accountability Act (HIPAA), where applicable
• Canadian pharmacy regulatory requirements

Contact Us

Newcastle Pharmacy
Website: www.newcastlepharmacy.ca
Email: info@newcastlepharmacy.ca
Phone: Contact information available on our website

Consent

By using the Newcastle Pharmacy App, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

This Privacy Policy was last reviewed and updated on December 18, 2024.